Privacy Policy
We are committed to protecting your personal data. This policy explains what we collect and why.
1.Data Controller
RemotePool Pte. Ltd., registered in Singapore, is the data controller for personal data processed through the platform. For Japan-resident users, RemotePool acts as the business operator under APPI.
Contact: privacy@remotepool.jp
2.Data We Collect
We collect the following categories of personal data:
| Category | Examples | Source |
|---|---|---|
| Account data | Name, email, password (hashed), profile photo | You provide at registration |
| Professional data | Work history, skills, JLPT level, certifications, salary expectations | You provide in your profile |
| Identity & KYC | Government ID, address, bank account details | You provide for payroll / KYC |
| Usage data | Pages visited, features used, timestamps, IP address | Collected automatically |
| Communications | Messages sent through the platform, support emails | Generated during use |
| Payment data | Billing address, last 4 digits; full card data handled by Stripe | You provide at checkout |
3.Legal Basis for Processing (GDPR)
Contract performance
Processing required to deliver the Service
Legitimate interests
Fraud prevention, security, platform improvement
Legal obligation
Tax records, employment law compliance
Consent
Marketing emails, non-essential cookies (withdrawable any time)
4.Third-Party Sharing
We share personal data only with trusted service providers. We never sell your data.
5.Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. After account deletion we retain data for up to 7 years to comply with tax and employment law, then delete or anonymise it.
6.Your Rights
Depending on your jurisdiction you have the following rights:
Access
Request a copy of the personal data we hold about you
Correct
Fix inaccurate or incomplete data
Erase
Request deletion of your data (right to be forgotten)
Restrict
Limit how we process your data
Portability
Receive your data in a machine-readable format (GDPR)
Withdraw consent
Opt out of consent-based processing at any time
To exercise any right, email privacy@remotepool.jp. We respond within 30 days.
7.Security
Privacy enquiries
Email us at privacy@remotepool.jp — we respond within 30 days.